Then I clicked back on page 13 and lo and behold page 13 now works but page 12 doesn't. Not thinking anything more about it I then clicked on page 12 and page 14, they both worked fine. Well, true to your word, there was an error on page 13. I open the file in internet explore using adobe reader addon. I downloaded your example PDF file and found a bit of a twist to your fault. ![]() pdf file that is exported from a SQL Server 2008 Reporting Services or SQL Server 2008 R2 Reporting Services environment and the fact that it does open in other programs makes me think it’s not related to the copier, but I can’t explain why this would happen? I checked TESSA but couldn't immediatly find anything. I did found this: FIX: "Insufficient data for an Image" error when you open a. I tried different dpi settings, different compression methods (in the scanner sp mode) and tried a few different mail servers (they use their own mail server normally) I haven’t tried scan to folder, because they all use citrix to connect to a remote desktop, which I believe isn’t supported by the copier.Īpart from checking for firmware updates, I’m rather stumped. However according to the customer they had the problem also at 200dpi with 3 page docs. I had to scan multiple 20+ page bundles to get the error and only when set to 600dpi. However, they do have an alternate pdf program which does open the file without problems. That page would then be displayed as a blank page. ![]() The resulting pdf opens without problems, but on certain random pages acrobat reader would display an error message ‘Insufficient data for an image’. ![]() Usually it happened with larger docs (15 - 20 pages) but sometimes it would happen with 2 – 3 pages. Customer was complaining that they sometimes couldn't open certain pages in a scanned document.
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